Terms of Service

Last updated: 8 October 2026

1. Who we are

Motoble is a trading name of Varnexity Ltd (company number 17410354, VAT registration number GB 528 6981 42), a company registered in England and Wales. Registered office: 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. In these terms, "Motoble," "we," "us" and "our" refer to Varnexity Ltd.

2. What Motoble currently does

Motoble currently offers:

• A free vehicle lookup tool for consumers, which combines official DVLA and DVSA records (MOT history, tax status, registration details) with our own plain-English interpretation of that record, plus supplementary estimates shown alongside a lookup where we have the underlying data - including a reading of how a vehicle's MOT history looks overall, typical fault patterns for that model, a road tax estimate, an insurance cost steer, a fuel/running cost estimate, Euro NCAP safety ratings, and an estimated Clean Air Zone/ULEZ status. See Section 3 for what these can and can't tell you.
• A paid vehicle history report, a one-off purchase that sits alongside the free lookup rather than replacing it - see Section 5 for what it includes, and Sections 6 and 7 for the third-party data behind it and your cancellation rights.
• My Garage, a free, optional service where you can save a vehicle's registration against your email address to receive MOT and tax reminder emails. See Section 3 for its limitations.
• A Business Portal for trade and business enquiries about accounts or API access, aimed at independent dealerships, multi-site and franchise dealer groups, car supermarkets, and workshops/aftersales providers. Submitting an enquiry does not create any obligation on Motoble to provide access, nor any obligation on you to proceed.
• A Jargon Buster glossary, general explanations of car, MOT, and finance terminology, and general UK consumer rights information - general information, not advice about your specific situation. See Section 3.

The free vehicle lookup tool remains genuinely free, with no account or payment required - introducing a paid option alongside it doesn't change that.

Motoble does not currently offer, and these terms do not cover:

• Vehicle valuations of any kind.
• A vehicle listings, classified ads, or marketplace service.
• Vehicle inspection, warranty, or professional advisory services of any kind - mechanical, financial, insurance, legal, or otherwise.

3. Accuracy and limitations of the vehicle lookup tool

• Free lookups can be performed, and Confidence Reports purchased, for all vehicle types. However, the information returned for light goods vehicles, heavy goods vehicles, buses, coaches, motorcycles and any other vehicle that isn't a car may vary.
• Vehicle lookup results are based on official DVLA and DVSA data, supplemented by our own interpretation of patterns in that data, and, where relevant, general reference data (such as manufacturer fuel-consumption figures or Euro NCAP test results) rather than data about your specific vehicle.
• Nothing on Motoble is a technical or mechanical inspection, a valuation, professional advice of any kind (financial, insurance, legal, or otherwise), or a guarantee of a vehicle's condition, running costs, or safety. This applies to every estimate, rating, or pattern-based reading shown alongside a lookup - including our reading of a vehicle's MOT history ("how's it been treated?"), typical issues for that model, road tax and insurance estimates, fuel/running cost estimates, Euro NCAP ratings, and Clean Air Zone/ULEZ status. Each of these reflects patterns in official records or general reference data, not an inspection or assessment of the specific vehicle you're looking at, and none of it should be treated as a recommendation.
• Motoble has not physically inspected, and does not claim to have inspected, any vehicle covered by a lookup or report. Everything shown to you is based on official government data (DVLA and DVSA records) and, for paid reports, data from our commercial data supplier (see Section 6), combined with Motoble's own analysis of that data - never a physical examination of the vehicle itself. We are reliant on the accuracy of that third-party data.
• Our interpretation, including the plain-English versions of testers' notes, reflects only what has been recorded in official test history, which may be incomplete, delayed, or occasionally inaccurate. The tester's exact wording, shown beside each plain-English version, is the official record.
• You should not rely on Motoble as your sole source of information when buying, selling, insuring, or making any other decision about a vehicle. Always view a vehicle in person, take it for a test drive, and seek independent professional advice before purchase.
• My Garage MOT and tax reminder emails are a free courtesy service, not a guaranteed notification system - emails can be delayed, filtered as spam, or fail to arrive for reasons outside our control. You remain responsible for checking a vehicle's MOT status independently (for example, via our free lookup tool) rather than relying solely on a reminder arriving.
• Motoble links to third-party websites (for example, official government checkers, or sister sites such as Parkadoo) as a convenience. We don't control and aren't responsible for the content, accuracy, or availability of any third-party site.
• To the fullest extent permitted by law, Motoble's total liability to you for a vehicle lookup or report - whether in contract, tort (including negligence), for breach of statutory duty, or otherwise - is limited to the amount you paid for that specific lookup or report, which for the free vehicle lookup tool is £0, and for a paid report is the price you paid for it. This limit does not apply to, and nothing in these terms excludes or limits, our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded or limited.
• The Jargon Buster, and any other general explanatory content on Motoble covering car, MOT, finance, or consumer-rights terminology, reflects our understanding of the relevant terms and rules at the time of writing. It's general information, not legal, financial, or other professional advice, and isn't tailored to your specific vehicle, agreement, or circumstances. Rules, regulations, and terminology can change after publication - always check an official source or seek independent advice before relying on it for a decision.

4. Third-party data and attribution

MOT and vehicle data is sourced from DVLA and DVSA under the Open Government Licence. We do not claim ownership of this underlying government data, and our use of it is subject to the terms of the relevant government API and licensing terms in force at the time.

5. Paid vehicle history reports

The paid report is a one-off, self-serve purchase - there's no subscription, and no account is required beyond the payment itself.

The price is shown on the Confidence Report page and at checkout, and includes VAT at 20%. Any discount code is taken off that VAT-inclusive price. Your VAT receipt comes in the email that delivers your report.

The report includes everything shown in the free lookup for that vehicle, where that information is available at the time of purchase, plus additional data from our third-party supplier - see Section 6. It's generated as a PDF document, fresh at the time of purchase from the data available to us at that moment, and sent to you automatically - currently by email, though exactly how it reaches you may change over time. We aren't responsible for a third-party email provider or spam filter blocking, stripping, or otherwise interfering with the attached PDF in transit - this is outside our control.

When you pay, your card is authorised for the price but not charged straight away. We only take payment once our supplier has returned the data for your report. If it can't, we cancel the authorisation and you aren't charged, although your bank may take a few days to remove the pending amount.

Your report link lets you view and download that same report, dated at the time of purchase, for 30 days. After that it can't be re-issued, and we don't re-run a check later under an old purchase. Please keep your copy safe once you receive it.

You're paying for the check itself, not for a particular outcome. The report gives you a real, evidenced answer about what's on record for that vehicle - whether that answer turns out to be reassuring or something worth investigating further. A report that finds nothing concerning has still done exactly what it was designed to do, so the outcome it returns is not, on its own, grounds for a refund - see Section 7 for when a refund does apply.

Reports are for personal or professional reference only, in the same way and subject to the same limitations as the free lookup tool (Section 3) - a paid report is not an inspection, valuation, or guarantee of a vehicle's condition, and should not be your sole basis for a purchase decision.

Some reports are sold as a pack of multiples, with the second report onward at a lower price per report. Your first report is generated straight after payment, in the same way as a single report. The second comes as a code, shown with your report and in your email, which you can use for any vehicle until the end of the 60th day after the day you bought the pack (UK time). The code only works with the email address the pack was bought with, and it's only used up once a report is produced: if a report can't be produced, the code stays usable until it expires. An unused code can't be exchanged for cash, and it ends at its expiry date. An unused code cannot be refunded. This doesn't affect your legal rights. Discount codes can't be used with a pack.

6. Our data supplier for paid reports

Paid reports include data licensed from Experian, a commercial vehicle-data provider, in addition to the official DVLA/DVSA and reference data described in Section 4. Where a section of a paid report is based on Experian's data, we say so directly against that section - "Data provided by Experian" - rather than only in this page, so it's clear which parts of the report come from which source.

We can't guarantee the accuracy of data provided by Experian or any other third-party supplier, and to the fullest extent permitted by law, we're not liable for any loss arising from decisions made in reliance on it. Our liability for a paid report is limited as set out in Section 3, including the exceptions to that limit.

Each paid report carries Experian's own Data Guarantee, at the indemnity amount and term shown on that specific report. This guarantee is Experian's, not Motoble's - it's governed entirely by Experian's own Data Guarantee terms, and by purchasing a report you're agreeing to those terms directly, separately from these Terms. We ask you to actively confirm this at checkout, before your report is generated.

The Data Guarantee terms are a document published and maintained by Experian, outside Motoble's control, and Experian may change them at any time without prior notice to us. This doesn't affect the application of any other term in these Terms. If you want to check you're relying on the current version, visit experian.co.uk directly, and contact us before placing an order if you're unsure.

Our ICO registration reference is ZC227932.

7. Cancellation rights for paid reports

Under UK consumer law, you normally have 14 days to cancel an online purchase for a full refund. For digital content delivered immediately - like a report generated straight after payment - that right works differently: once your report has been generated and shown to you, you lose the 14-day cancellation right, because the thing you paid for has already been provided.

To reflect that fairly, at checkout you'll be asked to actively confirm that the registration you've entered is correct and that you understand generating your report immediately means losing your 14-day cancellation right. We only begin generating your report after you've confirmed this.

If a report can't be generated for the vehicle you entered, you won't be charged (see Section 5). If we've taken payment and no report reaches you because of a problem on our side, you're entitled to a full refund. None of this affects your other legal rights, for example if a report isn't as described.

For a pack, generating your first report starts the supply of the pack, so the 14-day cancellation right ends for the pack as a whole, in the same way as for a single report. Buying a pack of multiple reports constitutes a single transaction and contract.

8. Our data and intellectual property

Separately from the underlying government records described above, Motoble's aggregate statistics, pattern analysis, curated reference data (including Euro NCAP ratings, fuel and CO2 reference figures, and UK registration and SORN statistics), the Data Lab and its findings, and the selection, compilation and presentation of all of this, are Motoble's own work product and the intellectual property of Varnexity Ltd.

You're welcome to view, use, and share this content for your own personal or internal reference. Reproducing, republishing, or using Motoble's compiled statistics, Data Lab content, or reference datasets - in whole or in substantial part - to build a competing product or service, without our prior written permission, is not permitted. If you're interested in licensed access to this data, see our Business Portal.

9. Acceptable use

You agree not to:

• Use the vehicle lookup tool to harass, stalk, or gather information about individuals rather than vehicles.
• Attempt to scrape, bulk-extract, or systematically harvest data from Motoble.
• Use Motoble for any unlawful purpose.

10. The Business Portal enquiry form

Submitting an enquiry through the Business Portal sends your details directly to Motoble as a one-off message, so we can respond to you - it does not sign you up to a mailing list, and does not create any obligation on Motoble to provide access, nor any obligation on you to proceed, once we reply.

11. Changes to these terms

We may update these terms as Motoble's functionality develops. We'll indicate the date of the most recent update at the top of this page. Changes don't affect a report you've already bought: the terms in place when you bought it apply to that purchase.

12. Governing law

These terms are governed by the laws of England and Wales.

13. Contact

Email us with any questions about these terms.